Handset Setup
If your handset is not appearing in the app, keep it powered on, confirm it is in range of a Wi-Fi network it has been set up for, and include the handset model and MAC address when you contact support.
Support
Help for your home phone service.
We help with account access, handset setup, trusted contacts, billing, voicemail, and household calling behavior.
Calling And Contacts
Managed lines can call trusted contacts configured by the account owner. If a call is blocked unexpectedly, send the line name, contact name, approximate time, and whether the call was inbound or outbound.
Voicemail And Routines
For voicemail, wake-up calls, quiet hours, or schedule issues, include the managed line name, timezone, and the expected behavior.
Billing
Billing is managed through Stripe-hosted checkout and customer portal flows. Contact support if you need help finding the portal, changing a plan, or resolving a subscription issue.
Before You Email
A few details help us move faster.
- Account email and managed line name
- Handset model or MAC address, when relevant
- Approximate time of the issue and what you expected to happen
- No SIP passwords, full card numbers, or private one-time codes